Frequently Asked Questions
What payment methods do you currently accept?
You may pay using the following methods:
- Major credit cards, debit cards, e-wallets through a secure online payment platform, Paymongo (Note that this payment method requires you to pay the full amount upfront due to Shopify limitations)
- Bank transfer via BPI
- Gcash
What is your shipping policy?
Please refer here for Shipping Info.
How long will it take to receive my order?
Pre-order lead times are around 2-3 weeks, plus local delivery shipping time, depending on your location. Our estimated timeline for order arrivals is usually around 3-4 weeks.
While we strive to deliver your order in a timely manner, please note that certain conditions such as incelement weather, custom issues, and the like are beyond our control.
Please make sure that you have provided us a proper address and contact information, as once the package has been handed to the courier, we are no longer responsible for losses, delays, damaged or stolen packages, etc.
What is your return/exchange policy?
How much is shipping?
We offer a P150 flat rate for nationwide shipping, regardless of order weight. Enjoy free shipping for orders above P5,000.
I need assistance. How do I contact your Customer Service team?
You may send us an email at hellomoonchild.shop@gmail.com or use our Contact page.