By ordering products from Hello, Moonchild, you agree to be bound by the following Terms.

Shipping Fee

We currently offer Standard Delivery across the Philippines with a flat rate of P150, regardless of your location and order weight. Enjoy FREE shipping for orders above P5,000.

Tracking Number

Once your order has been shipped, you will receive an email notification with your tracking number to monitor your shipment status. Please make sure you have provided us with a proper e-mail address.

Delivery Timeline

Same-Day Delivery via Lalamove

Please note that same-day delivery via Lalamove is only upon request. Rates will vary depending on your location. You may coordinate with us through our instagram @hellomoonchild.shop

Please make sure that you have provided us a proper address and contact information, as once the package has been handed to the courier, we are no longer responsible for losses, delays, tampered packaging, etc.

We will do our best to ensure that your item/s will be dispatched as soon as possible. In case of delays from our manufacturer, etc, you will be contacted directly.

For further inquiries, you may contact us.